Refund & Return Policy
Effective Date: February 02, 2026
At Crowns Luxury Fashion LLC, customer satisfaction is important to us. We strive to provide premium menswear and a smooth shopping experience. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be accepted.
By placing an order through our website, you agree to the terms outlined below.
1. Company Information
Crowns Luxury Fashion LLC
143 E. Ireland Rd
South Bend, IN 46614, USA
Email: info@crownsluxuryfashion.shop
Phone: +1 (574) 287-5463
2. Return Eligibility
Customers may request a return within 14 days of receiving the order.
To qualify for a return:
- Items must be unused, unworn, and unwashed
- Products must be in original condition
- Original tags and packaging must be included
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items may not be eligible for return:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Used, damaged, or altered items
- Items returned without original packaging or tags
4. Return Process
To request a return:
- Contact our support team at info@crownsluxuryfashion.shop
- Include your order number and reason for return
- Wait for return approval and instructions
- Ship the item to the provided return address
Unauthorized returns may not be accepted.
5. Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing times may vary depending on the payment provider
- Shipping fees are generally non-refundable unless the return is due to our error
Customers will be notified regarding the approval or rejection of refunds.
6. Exchanges
We may offer exchanges for:
- Incorrect items received
- Defective products
- Damaged items during shipping
- Size-related issues subject to stock availability
To request an exchange, contact our support team as soon as possible after delivery.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Provide photos of the issue where applicable
- Include your order details for faster assistance
We will work to resolve the issue promptly.
8. Return Shipping
Unless otherwise stated:
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Crowns Luxury Fashion LLC is not responsible for lost return shipments
9. Cancellations
Orders may only be canceled before processing or shipment begins.
Once an order has been shipped, cancellation requests may no longer be possible.
10. Late or Missing Refunds
If you have not received a refund:
- Check your bank or payment account again
- Contact your payment provider or bank
- Refund processing times may vary between financial institutions
If additional assistance is needed, contact:
info@crownsluxuryfashion.shop
11. Policy Updates
Crowns Luxury Fashion LLC reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
Updated versions will be posted on this page with the revised effective date.
12. Contact Information
For return or refund inquiries, please contact:
Crowns Luxury Fashion LLC
143 E. Ireland Rd
South Bend, IN 46614, USA
Email: info@crownsluxuryfashion.shop
Phone: +1 (574) 287-5463